Contact support
Email team@equalai.io. We answer support requests on business days.
Include the email address of your EqualAI account, the project name, what you were doing, what you expected and what happened instead. Screenshots and approximate times help. Never send passwords, access tokens, API keys or full payment card numbers.
Account and sign-in
Sign in at app.equalai.io. If you cannot sign in, use Forgot password on the login page. If you signed up with Google, sign in with the same Google account.
Workspace owners and administrators manage members and project access from the application. If you need access to a project, ask its owner to invite you.
Billing and plans
Plans, limits and prices are listed on our pricing page. For invoices, plan changes, cancellations or refunds, email us from the account owner's address.
ChatGPT, Claude and other AI assistants
EqualAI connects to ChatGPT, Claude and other MCP assistants with read-only access to the projects you approve. Setup steps, available tools, permissions and troubleshooting are on the EqualAI for ChatGPT and Claude page at equalai.io/mcp.
To see or revoke assistant connections, open AI Assistant Access in the application at app.equalai.io/mcp/access. Revoking stops the assistant from reading your data on its next request.
When you contact us about an assistant connection, tell us which assistant you use (ChatGPT, Claude, Claude Code or another), the time of the problem and the error message you saw.
Data and AI results
EqualAI reports what third-party AI models answered for your tracked prompts. Those answers can vary between runs and can be wrong. If a figure looks incorrect, send us the project, prompt, model and date so we can check the stored data.
Privacy and security
For access, correction, export or deletion of personal data, email team@equalai.io. Our Privacy Policy explains what we collect and how we use it.
Report suspected vulnerabilities or account compromise to team@equalai.io. See our Security page for what to include.